Shortages and damage claims must be reported within 10 days of receipt of merchandise to patiodecorgalore.info@gmail.com . Please include: customer name, item(s) to be returned, and the nature of the problem. A photo of the damaged item is required on all damage claims. Claims must be submitted in writing. Once we have received this information, we will file a claim with the shipper or manufacturer on your behalf, and you will be given the option to have a replacement sent or receive a full refund.
Cancelation Policy: Cancelled orders will be subject to a 20% restocking fee if the order has been picked and packed. On domestic packages refused by the customer, shipping charges to the customer and shipping charges back to our supplier will be added to the customer’s account. The customer will be responsible for the actual shipping cost incurred on orders that are cancelled after they have shipped out.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our return policy is subject to change without notice.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund minus any applicable return shipping cost will be issued shortly after return is received back at our warehouse.
Refunds are only issued once we have received the merchandise.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at patiodecorgalore.info@gmail.com.
Shipping: Although we offer free shipping within the Contiguous United States on purchases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.